Replacement Policy

At Vembley, we are committed to providing our customers with high-quality products and ensure on-time delivery. Our replacement policy applies only to defective or damaged products, received upon delivery. We accept replacement requests within 3 days of accepting the package from the delivery personnel.

In order to claim a replacement or exchange, we request all customers to record a video of themselves opening the product after delivery, while it is still in its original packaging.

Please follow these steps when recording the opening video:

1. After receiving the package from the delivery boy—open the package while making a video—as proof of the product’s condition at the time of delivery.

2. Show the sealed packet with a clear view of the label in the video, and ensure the packaging is not in a tampered condition.

3. Clearly show the product in the video while opening the packet. 4. Email the video, along with clear pictures of the defective product, to

Our quality control team will review the video and, if the customer's claim is proven to be true, a replacement will be provided.