Shipping and Returns Policy

Shipping Policy

We offer free shipping and delivery all over India. We charge ₹60 extra COD charges for orders below ₹300 and no extra COD charges above ₹300. Your orders are delivered by our safe and reliable delivery partners.

However, please note that if you live in an area not covered by our logistics partners, additional delivery charges may apply

The good news is that such cases are really few. If yours is an exception, be rest assured that we will contact and inform you in advance before applying any charges.

If you require any answers or assistance regarding delivery, please feel free to reach us at [email protected] We’ll do our best to help you.

Shipping Times:

Orders are usually dispatched within 1-2 business days and delivered within 5-7 business days from the time you receive the confirmation email.

We ship products Monday thru Saturday, excluding national holidays and festivals. So if you have placed your order around these occasions, there might be a slight delay.

In addition, delivery times depend on your exact location and network of our logistics partners. In rare cases, a slight delay may occur due to unforeseen circumstances that are out of our control such as Government interventions or natural causes.

We will not be responsible for delays caused by the courier partners or postal organizations. But rest assured that we’ll try our best to make the delivery happen as soon as possible. We will also help you track the status and delivery time of your package.

International Shipping:

Vembley also offers International Shipping, via our delivery partners Bluedart and Fedex.

The total cost of shipping will be incurred by the customer, and depends on factors including your location, order volume, weight, customs, taxes and charges associated with our delivery partners.

Once you place an international order with us, we will notify you via email the total shipping charges and we will process your order once we have your confirmation.

We ship your orders from India. Please wait for 15-30 days for your order to be delivered.

Please make sure to ensure collection when the delivery is attempted. If the consignee does not collect their package, Vembley will not be held responsible.

Returns & Exchange Policy

We do not accept returns or exchanges for any product except for damaged/defective products.

Damaged/Defective Product:

If you have received a damaged/defective item, email us at [email protected] Include your name, order number and proof of the damaged/defective product within 48 hours of delivery.

Proof of Damage/Defect:

You have to make an opening video as and when you receive your order. Steps to be followed while making an opening video:

  1. The opening video should be started in a way that shipping label, packing etc. should be clearly visible.
  2. Please zoom in on the shipping label and packing properly so that we can ascertain that the packaging is not tampered with after delivery.
  3. Open the box/courier bag and unpack your product.
  4. Zoom in on each product after unpacking in such a way that the defect/damage is clearly visible.

Note : The opening video should start from the first step and should last till the 4th step is not complete. Only single video covering all these 4 steps will be acceptable.

We will get back to you within 48 hours and ship a new product ASAP. But note that we do not accept items tarnished because of regular usage.

Cancellation Policy

Orders once placed cannot be cancelled. Since we are a small business enterprise, we cannot offer any exceptions and make no refunds.

For any queries regarding your orders, please email us on [email protected] We thank you for your continued patronage and support.